Store Manager

JOB DESCRIPTION

• Manages the day to day operations of a retail store, directs and oversees all store functions

KEY AREAS OF RESPONSIBILITIES

Drive the Sales and Maximize Profitability

• Manage and deliver store’s/outlet’s sales performance
• Facilitate implementation of product/ sales strategies
• Communicate information on sales goals and targets to the team continuously
• Keep the team updated daily on Conversion Rate and Average Transaction Value with the team regularly * Monthly Plan forecast.

Deliver WOW Experience

• Provide a unique and genuine customer experience that delights and engages every shopper by following the 7 steps to WOW

Develop Team

• Instill Valiram’s Entrepreneurial Spirit within the Team
• Consistently demonstrate appreciation and encouragement
• Facilitate learning opportunities among team members
• Maintain effective staffing with top performing teams by actively networking, recruiting, hiring, and succession planning

Delivery Operations Excellence

• Execute and maintain compliance with Store SOP at all times
• This includes Store Opening & Closing/ Cost Control/ Roster & Manpower Planning/ Visual Merchandising/ POS/ Inventory
• Cash collection accuracy and timeliness
• Set up and maintain visual merchandising displays for promotional and seasonal activities. e.g. EOS, SASS.

Engage in Innovation and Productivity Initiatives

• Generate potential ideas that may contribute to productivity improvements
• Execute and motivate the team to contribute to productivity improvement.

COMPETENCY

Technical

• MS Excel for reports
• Cash & receipt Management
• Productivity Improvement
• People development
• Interviewing
• Inventory
• Loss Prevention
• Sales Management & Forecasting

General

• Developing People
• Problem-Solving
• Decision Making
• Team Leadership
• Communication

REQUIREMENT

• Minimum 5-7 years of total retail experience with a minimum of 3 years in a supervisory role
• Diploma/Bachelor’s degree (desirable) in a related field or equivalent experience
• Ability to communicate, influence, and negotiate effectively with all levels of leadership
• Proven organizational skills – able to manage multiple demands with competing priorities and allocate time effectively
• Ability to analyze situations and resolve issues with innovation and creativity
• Ability to challenge and influence operational processes